Application Development

This includes Turnkey Software Development projects as well as development on time and material basis, customization of application and consultancy services whereby among the set of activities undertaken in providing system integration job are:

• Identifying user’s requirements
• Designing and developing application systems
• Project management
• Data Collection
• Testing and acceptance of the application systems
• Implementation of the systems Application
• Support and maintenance services
• Training

Annual Maintenance Contract

Today’s business has become highly dependent on computers and different connectivity media’s. Reliability is a major factor, we dread the thought of systems developing a problem at the wrong moment, when we need them the most. Annual maintenance contracts are available for LAN as well as WAN components where in we will:

• Attend to your faulty component in the shortest possible time, usually the same day
• Repair/replace the defective components.
• Do preventive maintenance of the components every month
• Optimize the settings so that they work efficiently
• Check for virus, once every month
• Make sure you can connect to your network flawlessly

Business Process Re-engineering

The global business landscape is changing at a rapid pace. Traditional business practices need to keep pace and upgrade with these changes to meet stringent requirements such as reduced delivery times and higher customer services service levels.
Business process is "a set of logically related tasks performed to achieve a defined business outcome"

BPR Involves:

• Business Vision and Process Objectives.
• Identifying the Processes to be Redesigned.
• Understanding and Measuring the Existing Processes.
• Awareness of IT capabilities.
• Design and Build a Prototype of the New Process.

Call Centers

Employ a single contact point so that customers can get in touch with your company via multiple channels such as e-mail, web chat, phone, fax and Voice over IP.
This contact centers not only reflects the multiple points of access but also provides your staff with consistent information within an integrated system to better serve and manage high-value interactions with your customers.
The Interaction Center Platform for instance is designed with a sophisticated interaction engine that is capable of automating virtually every aspect of your business interactions. Providing a smooth transition from circuit-switched telephony to Voice over IP.

Database Management

• Establish a "single-point-of-contact"
• Develop standards, policies, and procedures supporting DBMS technical platforms and the applications development lifecycle
• Design the database environments and physical database structures based on the physical data models and transaction analysis.
• Provide technical expertise in the design, implementation, and support of an integrated data warehouse, reference database, and repository environment.
• Conduct database design, code and configuration reviews.
• Provide database system administration and server management support in all database environments.
• Provide Performance monitoring, tuning, backup, and recovery in all database environments.
• Perform migration of database structures from one database environment to another.
• Evaluate, recommend, and support DBA tools related to performing database creation, maintenance, and database monitoring task.

Disaster Recovery Planning

Disaster recovery planning is not a two-month project, neither is it a project that once completed, you can forget about. An effective recovery plan is a live recovery plan. The plan must be maintained current and tested/exercised regularly.

• Program description Pre-planning activities (project initiation) Vulnerability assessment and general definition of requirements business impact analysis detailed definition of requirements plan development testing program maintenance program initial plan testing and plan implementation
• Planning scope and plan objectives
• Project organization and staffing
• Project control
• Schedule of deliverables
• Resource requirements

Enterprise Resources Planning

It attempts to integrate all departments and functions across a company onto a single computer system that can serve all those different departments’ particular needs.
When a customer service representative enters a customer order into an ERP system, he has all the information necessary to complete the order. People in these different departments all see the same information and can update it. When one department finishes with the order it is automatically routed via the ERP system to the next department. To find out where the order is at any point, you need only log in to the ERP system and track it down.

There are five major reasons why companies undertake ERP.

• Integrate financial information.
• Integrate customer order information.
• Standardize and speed up manufacturing processes.
• Reduce inventory.
• Standardize HR information.

Facility Management Services

IT Infrastructure Management Services are delivered both Onsite as well as Offshore/Remote. Services Include:

• Servers and Data center Infrastructures.
• Network Infrastructures.
• Messaging and Workflow Infrastructures.
• Web Services Infrastructures.
• Application Infrastructures.
• Database Infrastructures.
• Security Infrastructures.
• Storage Infrastructures.

Infrastructure Development

We have extensive experience in building infrastructure that enables business partners and mobile employees to securely access enterprise applications from the Internet. ASMACS Solutions offers a range of IT infrastructure service that includes:

• Hardware and software maintenance services.
• Office automation services, where the scope of service involves the supply, installation, and maintenance of hardware and software items
• Security services that include firewalls and network security audit

IT Consultancy

ASMACS solutions team provides it solutions and consultancy services that are capable of delivering a stronger and more scalable infrastructure providing the opportunity for lower operating cost and the simplicity of a single vendor, mainly in the areas of knowledge management solutions & business intelligence.
This is an integrated solution based on various software architectures to provide reports and analysis of a company’s financial and operational data.
These reports are used to improve the efficiency of a company, provide insight into its customers and suppliers, and used as a basis for supporting strategic decision-making processes.

Information Security & Consultancy

In today’s interconnected world, safeguarding the technology infrastructure is integral to ensuring that it continues to deliver performance. ASMACS’S Security Services portfolio is based on time tested practices, a set of carefully crafted application of well researched and documented processes, procedures and tools that significantly enhance the security of an IT infrastructure with the ultimate aim of continuously safeguarding its performance. The services include:

• Security Audits
• Penetration Testing
• Threat and Risk Assessments
• Security Architecture Design and Deployment
• Vulnerability Assessment and Management
• Security Policy Design and Deployment
• Compliance

Live Webcast Services

A webcast is a media file distributed over the Internet using streaming media technology. A webcast may either be distributed live or on demand. Essentially, webcasting is “broadcasting” over the Internet.

A webcast uses streaming media technology to take a single content source and distribute it to many simultaneous listeners/viewers. The generally accepted use of the term webcast is the "transmission of linear audio or video content over the Internet".

Webcasting is used extensively in the commercial sector for investor relations presentations (such as Annual General Meetings), in E-learning (to transmit seminars), and for related communications activities. However, webcasting does not bear much, if any, relationship to the idea of web conferencing which is designed for many-to-many interaction.

What’s involved in a Webcast?
In simple terms, for a live webcast, we bring cameras, sound and webcasting transmission equipment to a venue where you are hosting an event, function or meeting that you want to transmit to an audience over the internet. We connect the equipment into that venue’s Internet connection. You publicise the webcast to your Intended audience in advance of the live broadcast. After transmission you can choose to have the webcast left on the Internet for a length of time so that people who were unable to view it live can watch it at their leisure.

More Advanced Webcasting Solutions

Presenters

We can provide professional presenters to introduce or help present your webcast if you have not made provision for this. A presenter can give your webcast a more professional feel, improving your image and message to your client base.

Live two-way interaction
You may wish viewers to interact with a live webcast by submitting questions and comments via email or Instant Messaging back to the transmission location. The questions could be presented to the speakers appearing in the webcast to answer or comment, and the questions that viewers make can be displayed on the screens of all viewers allowing everyone to speak to everyone else.

Can we include recorded material?
In the recording we can easily insert pre-recorded material from Video tape or DVD that has been pre-prepared into the live feed, in the same way that Live broadcast TV does. This pre-recorded material can be relayed simultaneously to a big screen in the live venue allowing anyone at the venue to see the material at the same time as the Internet audience. This is ideal where a client is to present a corporate video or interviews with staff, clients or colleagues, adding value to a presentation.

CONNECTION SPEED
Live Webcasting is reliant upon the Upload speed of the Internet connection. Nearly all ADSL connections are described by their Download speed – typically 2, 4, or 8 Mbps. ADSL, by definition, means the upload speed is not the same as the download speed. Original ADSL (1Mbps lines) had a 512kbps upload speed. This is too low for reliable and good quality Video webcasting. Nearly all ADSL lines have been automatically upgraded however by Service Providers for clients at no extra charge. Often this means that ADSL starts at 2Mbps download and the upload often has been increased to 2Mbps. For reliable high quality video webcasting we would strongly recommend a minimum of 1Mbps upload speed connection.

Project Management

Projects and Consultancy Services are geared to help you build and deploy a responsive IT infrastructure, covering multiple technologies across networks, data centers, applications, messaging systems and security solutions. Our team of experts leverage proven infrastructure design templates and proprietary frameworks to expedite the architecture design efforts and in turn accelerate infrastructure performance.

• Planning & Design Services. Converged Networks (Voice, Data, Video). Compute, Storage and High availability platforms. Premise and Enterprise IT Infrastructure Build-up.
• Migration and Transition Services.
• Project and Program Management Services.
• Process and quality consulting services.
• Audit and Base lining Services.
• Policy and Guidance Advisory Services.

Business Process Outsourcing (BPO)

ASMACS - Business Process Outsourcing (BPO) services is one of the strong service lines part of IT Enabled Services. It focuses on cost reduction and process improvement with excellent customer service, quality assurance and highly trained employees, fluent in English, Hindi and regional languages to make your customers feel comfortable to talk to our agents and get their problem resolved. We value the importance of our relationships and will continue to remain fair and true in our dealings with all employees, clients, vendors, and partners. Our clients count on our dependability, our drive, and our integrity.

Our policies are governed by three pillars - People, Process & Control and technologies. We follow global standards followed by the BPO industries. We strive to provide tailor made BPO services that enhance our clients business processes with highly cost-effective solutions. With highly satisfied clients, we let our clients’ success stories speak for themselves.

Following value added service make us different from our competitors.

• Knowledge Management and Business Intelligence: Knowledge assimilation and dissemination around transitioning, ensuring shorter transition cycles and greater client satisfaction.
• Performance Improvement during transitioning: ASSL offer performance improvement initiatives prior to actual transitioning, which includes upstream and downstream process analysis.
• Base lining: A test run of the process within the transitioning phase itself and helps establish a clear baseline.
• Comprehensive Service Level Agreements backed by stringent reporting systems makes our customer happy.
• ASSL ethics, employee and customer centricity policies and procedure helps our company grow.